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Faculty and Staff Profile

M. Serkan Akturk

Assistant Professor of Management
Associate Editor, Decision Sciences Journal

Office: 420P | Wilbur O. and Ann Powers Hall
Phone: 864-656-2860
Fax: 864-656-2015

 Educational Background

PhD Information and Operations Management
Texas A&M University 2017

MBA Financial Management
Naval Postgraduate School 2010

BS Systems Engineering
Turkish Military Academy 2002

 Courses Taught

Texas A&M University:
SCMT-364 Operations and Supply Chain Management

Clemson University:
MGT-3100 Intermediate Business Statistics


M. Serkan Akturk is an Assistant Professor of Management Science at Clemson University, College of Business. He holds a B.S. degree in Systems Engineering from Turkish Military Academy, MBA in Financial Management from Naval Postgraduate School, and PhD in Information and Operations Management from Texas A&M University, Mays Business School. At Clemson University, Dr. Akturk currently teaches Intermediate Business Statistics, MGT 3100. Previously, he taught undergraduate level Operations and Supply Chain Management course (SCMT 364) at Texas A&M University.

Dr. Akturk's research appeared in leading academic journals such as Management Science, Journal of Operations Management, IISE Transactions, and Omega – The International Journal of Management Science. Dr. Akturk has presented his research at the annual conferences of the Institute for Operations Research and the Management Sciences (INFORMS), Production and Operations Management Society (POMS), and Decision Sciences Institute (DSI). He is also a member of the Manufacturing and Service Operations Management Society (MSOM), INFORMS Service Science, and the Decision Sciences Institute (DSI). Currently, Dr. Akturk serves as Associate Editor (AE) for Decision Sciences Journal, and as reviewers for the Journal of Operations Management (JOM) and Production and Operations Management (POM).

 Research Interests

-Topics: Retail Operations, Business Analytics, Omnichannel Retailing, Consumer Returns, Sustainable Operations, Closed-Loop Supply Chains, Operations and Supply Chain Management.

-Methods: Econometrics, Big Data Analytics, Design of Experiments, Quasi-Experiments, Linear/Nonlinear Constrained & Unconstrained Optimization, Game Theory, Statistical Modeling

 Research Publications

  • Akturk, M. Serkan, Michael Ketzenberg (2020). “Exploring the Competitive Dimension of Omnichannel Retailing”. Forthcoming at Management Science.

  • Akturk, M. Serkan, Michael Ketzenberg, Gregory Heim (2018). “Assessing Impacts of Introducing Ship-to-Store Service on Sales and Returns in Omnichannel Retailing: A Data Analytics Study”. Journal of Operations Management 61(1): 15-45.

  • Akturk, M. Serkan, James D. Abbey, H. Neil Geismar (2017). “Strategic Design for Remanufacturing: Analyzing the Complicating Factors for Multiple Lifecycle Products”. IISE Transactions (formerly IIE Transactions) 49(10): 967-979.

  • Akturk, M. Serkan, Michael Ketzenberg, Baris Yildiz (2020). “Managing Consumer Return Abuse and an Assessment of Technology-Enabled Countermeasures”. Forthcoming at Omega – The International Journal of Management Science. (Finalist for 2016 INFORMS Service Science Section Best Student Paper Award Competition

  •  Links

    JOM publication
    IISE Transactions publication
    Omega publication
    Media mention: Inside IISE Journals
    Media mention: Reverse Logistics Magazine