Rave Guardian App FAQ's
- Who can use RAVE Guardian?
The application is available for use by all currently registered CU students and current employees of CU. Subscribers to the application must use an CU e-mail address to login.
- Is Rave Guardian always tracking me?
No. Your privacy is of the utmost importance. You can only be located if you have asked for help. Rave Guardian location information is only enabled when you choose to make an emergency call, send a tip or when your safety timer expires and Clemson University Police Department has been designated as your guardian.
- Can Clemson University Police Department track me whenever they want?
No. Clemson University Police Department will only be able to obtain your information if you choose Clemson University Police Department as your guardian and your safety timer sessions expires and not before. Rave Guardian location information is only activated when the location settings is enabled on your smartphone.
- Is Clemson University Police Department notified every time my safety timer expires?
No. Clemson University Police Department is only notified of your timer expiring if you selected them to be your guardian. If you select a personal contact to be your guardian and your timer expires, Clemson University Police Department will NOT be notified.
- Will Rave Guardian let other people like my family or friends track me ?
Yes, if you assign "Guardians" during any individual, "timed" usage, they will have the capability to track your status. But remember that you are in full control of this feature. It only works when you program it to. You must request them as Guardians. The Guardian will receive an invitation via text with a link to download the App. They must accept you to be a Guardian. Guardians not associated with Clemson University are called “Social Guardians”. They will not have the Call Public Safety Button and Eyewitness features of the app.
- What if I forget to turn off my safety timer?
When using the safety timer, the user received a reminder message at 5 minutes and 1 minute before expiring. If it expires, a message goes active immediately to your chosen guardian(s) and they can call your cell phone. If Clemson University Police Department is your chosen guardian, the call log will display the PIN used to set the time and Clemson University Police Department can verify if the person on the phone is the registered user or is in distress. Users and Guardian are notified 3 minutes before the Safety Timer expires, and then both parties are notified the second the Safety Timer finally expire.)
- Are the tips sent through Rave Guardian anonymous?
You can choose to send a tip anonymously or not each time you send in a text or photo tip. To send text or photo tips anonymously, tap the “Send a Tip” button and “Make Anonymous” is already checked for you. If you choose to send a tip anonymously, Clemson University Police Department will not be able to see your name, phone number, location or any other identifying information about you. If you do not choose to send a text or photo tip anonymously, “uncheck” the “Make Anonymous” and your name, phone number and profile are displayed to Clemson University Police Department when you send a tip through the Rave Guardian app.
- How does my profile information get collected and sent to Clemson University Police Department?
You will opt in to this service and provide as much information as you would like as part of the registration process. To maximize the full benefit of this service, your user profile should contain a current photo and accurate self-description. The more information you provide in your profile, the easier it will be for officers to locate you if necessary. Any information in your personal profile will only be viewed by Clemson University Police Department if you make an emergency call, send a tip, or if Clemson University Police Department is your guardian when your safety timer session expires. Personal profile information will be treated as confidential information.
Tip: The more information you provide, the more the police knows if they need to assist you in an emergency. At a minimum, your address (home and school), your physical description and a recent photo. If you have particular health issues or other personal safety concern, you can include that information as well. YOU decide what YOU provide.)
- Is my Rave Guardian profile secure?
Yes. Rave Mobile Safety (the provider of Rave Guardian) uses the latest in security technologies and processes to ensure that all of your information is kept secure and private. Rave also undergoes regular security audits to ensure the information security of data.
- Does Rave Guardian work off campus?
Yes, the Eye Witness Tip feature works whether you are on or off campus; however, if you have an emergency at an off-campus location, you should dial 9-1-1. If you send a tip that is not on campus, the information will be forwarded to the off campus law enforcement agency.
- Can I still contact Clemson University Police Department if I don’t use the app?
Absolutely. When on-campus, you can contact Clemson University Police Department at (864) 656-2222. You can walk into our office which is located at 344012 Centennial Blvd, Clemson University, SC or email us at firstname.lastname@example.org. When you are off campus, you will want to use 9-1-1.
- Does Rave Guardian work with any cell phone providers?
The basic profile features of Rave Guardian work on any iPhone or Android smartphone running on any U.S.-based mobile carrier network with the app installed on it. Rave Guardian can locate most smartphone devices on the AT&T, Sprint and Verizon networks. Even if Rave Guardian cannot determine your phone’s location, all other profile information will be made available to Clemson University Police Department when you use Rave Guardian.
- Do I have to have “push notifications” turned on for CU Guardian?
We recommend that you allow notification from Rave Guardian. This will alert you when your timer is about to expire, when you have received a response from CUPD or when someone has requested you as a Guardian.
- Are there certain factors that can affect the location accuracy (GPS)?
Yes. Factors include, but are not limited to: whether or not you are calling from inside a building or a “dead spot”; the strength of your cell signal, such as proximity of cell towers or satellites; whether or not your phone is GPS enabled and, the type and quality of your phone; carrier and signal. If possible, you should provide detailed location information via text or voice. This will enable Clemson University Police Department personnel to reach you quickly when Rave Guardian is activated.
- If I am no longer a student of Clemson University or inactive from Clemson University, will my personal information still be available and will I be able to use the CU Guardian services?
Your Guardian account remains active until you delete it.