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Frequently Asked Questions


  • If you have an open TigerStripe account, meal plan or Paw Points account, you will need to go to the online TigerOne card office as soon as possible and report the card lost. This will prevent anyone from using your TigerStripe or Paw Points funds or your meal plan.

  • In order to receive a replacement TigerOne card you will need to come to the TigerOne card services office. With you, you will need to bring a valid government-issued photo ID such as your driver's license, state identification card, or a passport.

  • The replacement fee for a lost or stolen ID card is $30.00 and must be paid at the time the card is made.

  • If you reported your card lost and you find it BEFORE you have a replacement card made, you can reactivate the card online at t1online.clemson.edu.

*If you have replaced a lost card, that lost card is found, it CANNOT be reinstated. Once a card is out of the system, for safety reasons, it cannot be reactivated.

If you find a TigerOne card, please bring the ID to our office.

Cash withdrawals from your TigerStripe account are not allowed. Your TigerStripe account is a pre-paid, declining balance account to be used at participating TigerStripe Merchant locations on and off campus..

You may receive the remaining funds off of your TigerStripe account only if you withdrawal, transfer or graduate from the university.
 

TigerStripe 

If you are eligible for a TigerStripe refund you must visit the TigerOne Card Services website and fill out the account closure form at: clemson.edu/tigerone/accountClose. Requests through the TigerOne Card Services web site will require entry of your Clemson username and password. Once logged in, please follow instructions noted on the form.


If you have a balance due to Clemson University, any refunded TigerStripe will be put against the balance you owe first. If you do not have a balance due to Clemson University, it may take up to four to six weeks to receive the refund.

 
Paw Points

  • Paw Points are non-refundable and non-transferable.

  • Refer to University Housing and Dining's webpage for full terms and conditions.

 
Once your account is closed, you will no longer receive the monthly TigerOne card services reminder emails.

You are receiving TigerOne emails because you have an open or active TigerStripe account. To stop receiving these emails, send an email to tigeronecard@clemson.edu with your reason for ending the emails.

 

  • If you have graduated, withdrawn, or transferred from the university, you are eligible for a refund of your remaining TigerStripe balance. Graduation refunds occur 2-3 weeks after graduation. Withdrawals occur once the official withdrawal form has been submitted to Clemson University.

  • If you have a balance due to Clemson University, any refunded TigerStripe will be put against the balance you owe first. If you do not have a balance due to Clemson University, it could take up to 4 to 6 weeks to receive the refund.

 

Once your account is closed, you will no longer receive the monthly TigerOne Card Services Monthly Reminder email.

For a complete list of locations that TigerStripe is accepted, click here.

TigerStripe and Paw Points Chart

TigerStripe will carry over from semester to semester until the student withdrawals, transfers, or graduates from the University at which time they can request a refund. For Paw Points policies, please see the Dining Terms and Conditions.

Yes. Paw Points and TigerStripe roll over from semester to semester until you graduate, withdraw, or transfer from the University; however, any open account will be closed after 18 months of inactivity.

Any TigerStripe funds added to your University bill will be downloaded automatically to your TigerStripe account at the beginning of the semester provided your optional fees are paid in full. The TigerStripe funds will not be available immediately when entered and paid. If the funds are not credited to your TigerStripe account by the first day of classes for that semester, then you will need to contact Student Financial Services at 864-656-5592 or www.clemson.edu/cfo/student-financials/


Funds added directly through the Online Card Office or by contacting the TigerOne office will be available for immediate use.

Anytime you make a deposit, you will receive two emails; a pre-notification and a post notification. If your deposit goes through with no problems, then you will receive both emails simultaneously. However, the funds were only credited to your account once. If you do not receive both confirmation emails, then there is a possibility that your deposit did not go through.

No. For Security reasons you must pick up your new official Clemson University ID card in person and provide a valid government issued photo ID.

You will be notified if your photo is accepted or rejected by email within 2 business days after your submission. If your photo is rejected, you will receive an email stating the reason for rejection. You may also check the status of your photo by logging into http://t1online.clemson.edu and accessing the photo tab to ensure it is approved. As a reminder, in order to submit a photo online, you must be a new Clemson student or employee. Online photo submission cannot be used by current students or employees.

According to the Family Educational Rights and Privacy Act (FERPA), we are unable to share information pertaining to accounts, balances and activities related to a cardholder. If the cardholder chooses to share that information with other individuals, (s)he may do so directly.

TigerOne Card Services has identified individuals to be TigerOne Off–Campus Liaisons for our Clemson satellite campuses. If you are at a satellite location and are unable to visit our office during normal business hours, M-F, 8 a.m.-4:30 p.m., please contact the TigerOne Off–Campus Liaison closest to you. For a complete listing of TigerOne Off–Campus Liaisons and their locations, please click here.

After graduation, any remaining balance will be withdrawn and the TigerStripe account will be closed. The balance will be deposited into a general University scholarship fund.

Go online to purchase your ISIC card at www.isic.org/get-your-card/. Ordering your card online takes 3-4 weeks for delivery depending on the postal system.

TigerQuest has a web application for easily tracking attendance.

Contact our office for more information or to request a tracker (available on a first come first serve basis).

 

TigerOne can setup a temporary reader to accept TigerStripe. This is usually for a fundraiser or if a department needs an extra reader for a special event. Student groups or departments requesting a reader can do so by contacting the TigerOne Card Office.
 
Readers are first come, first serve. TigerOne Card Services has a limited number of readers and locations that this service is available. Departments will be assessed a $75.00 programming fee per event and $50.00 per day per reader for equipment rental.