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TigerOne ID Services

What is the TigerOne Mobile ID for Apple?

The TigerOne Mobile ID is your Official University ID conveniently located in your Apple Wallet! After adding your TigerOne Mobile ID to your Wallet, simply tap your iPhone or Apple Watch at readers on and off campus for building access, meal plan usage, Campus Rec, libraries, retail locations and more!

How do I get the TigerOne Mobile ID?

  1. Visit the TigerOne Online Credential Selection module to select your mobile device type and upload your photo.
  2. On your supported device, download the my.Clemson app from the App Store.
  3. Open my.clemson from your iPhone and select the ID icon at the top right.
  4. Log in using your Clemson credentials, and then complete the DUO authentication.
  5. Select the “Add to Apple Wallet” button. Then select whether you would like to add the TigerOne Mobile ID to your iPhone or Apple Watch. You may add the ID to both device types.
  6. Agree to the Terms and Conditions.
  7. The ID will now be available in your Wallet. You do not need to keep the my.Clemson app for functionality of the TigerOne Mobile ID.

How Does the TigerOne mobile id work?

The TigerOne Mobile ID features the “Express Mode” transaction experience. For TigerOne ID readers, a user is able to approach the reader with a dark screen on their iPhone or Apple Watch without needing to authenticate via Face ID or Touch ID. Express Mode enables an extremely fast, frictionless experience designed for campus use.

When Express Mode is enabled, users will not be able to view their TigerOne card in Apple Wallet by double tapping the side button or home button.

When you add your TigerOne Mobile ID to Apple Wallet, Express Mode is turned on by default. If you don’t want to use Express Mode, you can turn it off. Open Wallet, tap your TigerOne Mobile ID, tap the ellipses in the top right and tap the Express Mode on/off button.

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TigerOne Mobile ID for iPhone

Tap the phone's top to the reader.  You do not need to wake up the phone as long as express mode is activated. Some phone cases can block the use of NFC. If your Mobile ID is not reacting, try removing the case to ensure this is not the cause of the issue.

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TigerOne Mobile ID for Apple Watch

Tap the face of the watch to the reader. You do not need to wake up the watch as long as express mode is activated.

How do I transfer my mobile id to a new device?

Transferring your TigerOne Mobile ID to a new device is simple. There is no charge for transferring your TigerOne Mobile ID. 

Visit the TigerOne Online Office to begin the reset procedures.  

If you are transferring from an Android device to another Android device, select Reset Android Mobile ID. After five minutes, go to the GET Mobile app on your new device and select the Add ID to phone button. 

If you are transferring from an Apple device to another Apple device, select Reset iPhone Mobile ID or Reset Apple Watch Mobile ID. After five minutes, go to the my.Clemson app on your new device and select the ID icon in the top menu and you should now be able to add the Mobile ID to your new Apple device.

If you are transferring from an Apple device to an Android device or vice versa, select Switch Mobile ID to Android or Switch Mobile ID to Apple and follow the instructions provided after selection. 

Frequently Asked Questions