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University Access Control

Cardholder FAQs

The card needs to touch the reader. Placing your card in a wallet, purse, book bag, or phone case may prevent the card from being read properly. To prevent this, make sure nothing is blocking your card from the reader.  If you experience any problems, bring your card into the TigerOne card office.

Bring your card to the TigerOne card office.

Replacement cards are $30. If it is determined that the chip has gone bad, a card showing normal wear and tear will be replaced at no charge. Please remember that we will need to take a new photo.

Troubleshooting access is a simple process and there are a couple of ways to do this.

  • Contact the Building Security Coordinator
  • Contact TigerOne at TigerOneCard@clemson.edu or visit us in the Hendrix Student Center

The List can be found here

To learn more, visit the CUPD webpage and review the "Access Control Policy".

Building Security Coordinator Information

Please send the following information when requesting support for a door reader. All submissions should be sent to TigerOneCard@clemson.edu. Please remember that all requests for door reader support should originate from the BSC or BSC Backup only. If the request is not from the BSC, TigerOne will ask the BSC to approve or confirm the request.

Information needed from BSC to process request:

  1. Building Name
  2. Door number from Genetec
  3. Short description of the issue

After receiving this information, TigerOne will first try to resolve the issue.  If we cannot solve the issue, TigerOne will submit a ticket for service to A3. TigerOne will act as a liaison between A3 and the BSC, providing updates as they occur until the issue is resolved.

Schedule change requests must be submitted to TigerOne at TigerOneCard@clemson.edu at least one week before the requested change effect date. If this time window is not provided, TigerOne cannot guarantee that the request will be completed.

If you have a short notice schedule request, using Security Desk, perform a Schedule Override on the door to change the state of the door for the event. For information on how to perform a schedule override, contact TigerOne at TigerOneCard@clemson.edu

Please ensure schedule requests originate in the form of email to TigerOneCard@clemson.edu. Over the phone schedule change requests are not considered secure and thus will not be enacted.

Please contact CUPD at 864-656-2222 in the case of emergencies in which your building cannot be secured.

Building Security Coordinators should follow the steps below when a door needs to be locked or unlocked after hours:

  1. The BSC or the BSC backup should first try to resolve the issue using their Genetec tools (Web Client, Mobile App, Security Desk, Config Tool). Issues that can be resolved using these tools (schedule changes, schedule overrides, cardholder management) will not be addressed by TigerOne after hours and are the responsibility of the BSC.
  2. If the situation is considered an emergency, and the BSC cannot resolve the issue with the door using Genetec, the BSC should then contact CUPD at 864-656-2222. Please be detailed in the description of your issue.
  3. CUPD will assess the situation. If it is determined that TigerOne should be contacted, CUPD will notify the TigerOne After Hours contact. If TigerOne cannot secure the door, they will enter a ticket with A3 to service the reader.
  4. TigerOne will perform a follow up call to the BSC and CUPD regarding the resolution of the issue within 2 hours.

NOTE: You may be contacted by CUPD in regard to calls received in relation to your building. In this situation you may need to perform tasks in Genetec and/or provide building specifics to CUPD to include door number, door schedules, or cardholder access. TigerOne does not respond to email requests after hours.