Quarantined Email
Clemson University employees, staff, and students who use Microsoft Outlook for email have likely noticed that some of their emails get held in quarantine. The quarantine function is part of the University’s security toolset providing proactive, immediate security for the more than 2,600 phishing and scam attempts the University receives by email each month.
Faculty, staff, and students who receive email notifications about a “high confidence” phishing email that has been quarantined will be required to take an extra step if they would like to release that email back into their inboxes. Requests to release a high confidence quarantined email should be submitted through the Release Quarantined Email Service in the TigerHUB system. This change does not apply to regular quarantine emails, only those labeled as “high confidence.” The extra step further ensures the CCIT Security Team can inspect and verify if an email is malicious and should not be released. Failure to submit a service ticket for a release request will result in no email release, so this step is important. Again, those with regular quarantine emails who would like to release emails back to their accounts should continue to use the regular release process.
Examples
Prevented
If you receive a regular Prevented type quarantine email similar to the one below, you can still click on the “Release” button as normal. No additional steps are required.
High Confidence
If you receive a High Confidence type quarantine email like the one below and would like the email to be released to your inbox, you will need to submit a request through the Release Quarantined Email Service in the TigerHUB system. The CCIT Cybersecurity Team will review the message to see why it was flagged as a high confidence phishing email and can release it to you if it is deemed safe enough to do so.
If you have any questions about this process, please contact the CCIT Support Center at ithelp@clemson.edu or (864) 656-3494.
