Supporting Science
The Science IT team provides technical consulting to support the College of Science’s pursuit of excellence in scientific discovery, learning and engagement.
Services
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Computer Purchases and Inventory Management
Need to buy a computer?
To save time, see recommended computers and start the ordering process for your model of interest with a click. We’ll order, configure and call you to schedule your pick-up or meet at your office for set-up.
- View recommended computers (Microsoft 365 link; login required)
Need to buy a printer or order toner?
Need to surplus computers?
The College of Science IT and Operations Excellence team is tasked with wiping computers or hard drives prior to surplus pickup.
- Create a draft of Clemson’s CUBO Form 206.
- Email us; please attach your form to the email, and we’ll be in touch.
Note: Monitors, keyboards, mice and cables can be surplused without Science IT intervention.
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Hardware and Software Support
- Install and configure Windows or MacOS systems and software.
- Troubleshoot and maintain hardware and systems, including accessing vendors’ support systems on behalf of the client or engaging CCIT for repairs.
- Help customers contact the appropriate units for software and service support and act as a communication bridge when needed.
- Utilize CCIT tools to efficiently manage Windows and MacOS systems.
- Where CCIT will delegate the responsibility, we will accept it and perform administrator or operator tasks for the College; this includes such as creating and configuring email lists, configuring and maintaining the College OU in Active Directory, and managing file share rights.
- Create documentation to guide clients through self-help scenarios.
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Science Liaison to CCIT
- Engage CCIT as necessary.
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Consulting
- Advise clients on data security, risk management, and disaster recovery and business continuity planning.
- Advise on distance learning and emerging A/V strategies.
- Advise clients on using Qualtrics survey and related services.
- Support onboarding and offboarding.
Emergency Help
Connect with Clemson Computing and Information Technology. To contact CCIT:
- Email: ithelp@clemson.edu
- Call or text CCIT support: 864-656-3494 for emergencies
- Social media: twitter.com/ClemsonlT or facebook.com/ClemsonlT
CCIT will route tickets to the Science IT team as appropriate.
IT Services Team
Charles Allen
IT Consultant II
Email: impala@clemson.edu
Phone: 864-656-0550
Allen advises the College of Science on IT policies and procedures; assists with purchasing hardware, software and services; and is the College’s delegate for administrator or operator roles for resources that CCIT provides.
Eric Burch
IT Consultant
Email: erburch@clemson.edu
Phone: 864-656-9822
Burch brings eight years’ experience with Apple where he served as an AppleCare Senior Adviser resolving complex customer issues and as senior adviser mentor training and coaching technical advisers. Prior to Apple, Burch supported Windows systems and home network and theater configurations with the Geek Squad. A Missouri native, Eric has a bachelor’s from Lee University and a master’s from Covenant Theological Seminary.
Mike Burns
IT Consultant I
Email: gmburns@clemson.edu
Phone: 864-656-9821
As an IT consultant for the College of Science, Burns assists in resolving technical issues and in consulting and purchasing of new computers. Burns joined the Army after high school and served at Ft. Hood, Texas, as well as multiple regions of Afghanistan. After his service, Burns has functioned as an IT professional at multiple companies and universities including Geek Squad, Virginia Tech and most recently Ryobi.
