Supporting Science
The Science IT and Operations Excellence Team brings together technical consulting, system development and project-management staff supporting the the College of Science’s pursuit of excellence in scientific discovery, learning and engagement.
What We Do
The Science IT and Operations Excellence team is focused on increasing operational excellence and dedicated to enhancing college-wide productivity and efficiency, providing:
- Hardware and software support.
- Procurement and inventory management support for computer equipment.
- Web application development.
- Consulting.
- Metrics and data analytics solutions.
- Process standardization, optimization and project management.
Quick Fixes
Before contacting the Science IT and Operations Excellence team or CCIT for help, check out these resources:
Can I resolve it myself? Search the CCIT knowledge base for self help documentation.
Is there a known or scheduled outage happening? Check the CCIT status page for current and historical outages or to subscribe to alerts for systems important to you. If you’re not sure a known issue affects you, please submit an IT support request ticket.
Is the problem printer related? For toner or supplies, call the phone number on the Ricoh decal. For other printer issues, create a help ticket and include the Ricoh decal number and printer location.
None of the above? Create an IT help request.
Other Services
For information about other services, expand the accordions, below.
-
Procurement and Inventory Management
- Devise and help departments execute life-cycle replacement strategies.
- Pre-purchase advice and consent for hardware, software, and services.
- Help execute purchases by creating a shopping cart or requesting a quote to send to the requisitioner.
- Help departments maintain equipment and software license inventories.
- Safely surplus retired equipment.
-
Hardware and Software Support
- Install and configure Windows or MacOS systems and software.
- Troubleshoot and maintain hardware and systems, including accessing vendors’ support systems on behalf of the client or engaging CCIT for repairs.
- Help customers contact the appropriate units for software and service support and act as a communication bridge when needed.
- Utilize CCIT tools to efficiently manage Windows and MacOS systems.
- Where CCIT will delegate the responsibility, we will accept it and perform administrator or operator tasks for the College; this includes such as creating and configuring email lists, configuring and maintaining the College OU in Active Directory, and managing file share rights.
- Create documentation to guide clients through self-help scenarios.
-
Support Liaisons for Tier 1 Support
- Troubleshoot network printers and engage PrintSmart for reconfigurations and repairs.
- Assist with deploying network printer queues.
- Basic troubleshooting for AV and classroom equipment, and engage CCIT for repairs.
- Point of contact for CECAS and HPC Linux systems support.
-
Consulting and Information Systems
For help with the following services, please create an IT help request.
- Advise clients on data security, risk management, and disaster recovery and business continuity planning.
- Advise on distance learning and emerging A/V strategies.
- Advise clients on using Qualtrics survey and related services.
- Support onboarding and offboarding.
- Information systems support: Assist with creating efficient and secure data collection and workflows for the college and departments by designing, developing, implementing, and maintaining web-based applications and the databases they require.
Emergency Help
Connect with Clemson Computing and Information Technology. Please visit the CCIT support page or contact CCIT. Someone at the CCIT help desk will assist or assign the ticket to the appropriate team, which will often be us. You can also email or call CCIT. To contact CCIT:
- Email: ithelp@clemson.edu
- Call or text CCIT support: 864-656-3494 for emergencies
- Social media: twitter.com/ClemsonlT or facebook.com/ClemsonlT
CCIT will route tickets to the Science IT and Operations Excellence team as appropriate.
Special Projects
Ready to move forward on a project? For non-urgent IT projects or needs, please use the project request form and a member of the College of Science IT and Operations Excellence team will be in touch.
IT Services Team
Deborah Jensen
IT and Operations Excellence Manager
Email: debjen@clemson.edu
Phone: 864-656-3143
Jensen manages the team providing technical support, system and tool development and project management for the college. She brings a structured approach and process perspective. With her bachelor’s degree in computer science from Clemson, Jensen gained technical experience previously in the government sector as an analyst with the U.S. Department of Defense, in the private sector at Fortune 500 companies, at Michelin and Georgia Pacific as a systems analyst, and back at Clemson University where she supported enterprise and state systems as a systems programmer in CCIT.
Charles Allen
IT Consultant II
Email: impala@clemson.edu
Phone: 864-656-0550
As the IT services lead, Allen advises the College of Science on IT policies and procedures; assists with purchasing hardware, software and services; and is the College’s delegate for administrator or operator roles for resources that CCIT provides.
Eric Burch
IT Consultant
Email: erburch@clemson.edu
Phone: 864-656-9822
As an IT consultant, Burch supports the College of Science’s IT needs.
Kevin Hedetniemi
Sys Programmer/Developer III
Email: hedetni@clemson.edu
Phone: 864-656-0622
Hedetniemi assists departments creating efficient and secure data collection and workflows by designing, developing, implementing and maintaining web-based applications and the databases they leverage.
Gabriel Sharp
UPIC Intern
Email: gpsharp@clemson.edu
Phone: 864-656-9946
Mason Tate
UPIC Intern
Email: mftate@clemson.edu
Phone: 864-656-9946
