Supporting Science
The Science IT team provides technical consulting to support the College of Science’s pursuit of excellence in scientific discovery, learning and engagement.
Services
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Computer Purchases and Inventory Management
Need to buy a computer?
To save time, see recommended computers and start the ordering process for your model of interest with a click. We’ll order, configure and call you to schedule your pick-up or meet at your office for set-up.
- View recommended computers (Microsoft 365 link; login required)
Need to buy a printer or order toner?
Need to surplus computers?
The College of Science IT and Operations Excellence team is tasked with wiping computers or hard drives prior to surplus pickup.
- Create a draft of Clemson’s CUBO Form 206.
- Email us; please attach your form to the email, and we’ll be in touch.
Note: Monitors, keyboards, mice and cables can be surplused without Science IT intervention.
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Hardware and Software Support
- Install and configure Windows or MacOS systems and software.
- Troubleshoot and maintain hardware and systems, including accessing vendors’ support systems on behalf of the client or engaging CCIT for repairs.
- Help customers contact the appropriate units for software and service support and act as a communication bridge when needed.
- Utilize CCIT tools to efficiently manage Windows and MacOS systems.
- Where CCIT will delegate the responsibility, we will accept it and perform administrator or operator tasks for the College; this includes such as creating and configuring email lists, configuring and maintaining the College OU in Active Directory, and managing file share rights.
- Create documentation to guide clients through self-help scenarios.
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Science Liaison to CCIT
- Engage CCIT as necessary.
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Consulting
- Advise clients on data security, risk management, and disaster recovery and business continuity planning.
- Advise on distance learning and emerging A/V strategies.
- Advise clients on using Qualtrics survey and related services.
- Support onboarding and offboarding.
Emergency Help
Connect with Clemson Computing and Information Technology. To contact CCIT:
- Email: ithelp@clemson.edu
- Call or text CCIT support: 864-656-3494 for emergencies
- Social media: twitter.com/ClemsonlT or facebook.com/ClemsonlT
CCIT will route tickets to the Science IT team as appropriate.
IT Services Team
Charles Allen
IT Consultant II
Email: impala@clemson.edu
Phone: 864-656-0550
Allen advises the College of Science on IT policies and procedures; assists with purchasing hardware, software and services; and is the College’s delegate for administrator or operator roles for resources that CCIT provides.
